1 888 316 3044    support@egalaxymart.com    Chat                              




HOME SOLUTIONS

SETUP & INSTALL
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Fast and easy setup and installation of your new computer.

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OPTIMIZATION
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News Flash!!! Your computer health is very much like your own health.

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DIAGNOSIS & REPAIR
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Excellent computer diagnostic and repair services to maximize productivity.

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VIRUS REMOVAL
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Our tech professionals can set-up and install the latest antivirus software on your PC.

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NETWORKING
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Troubleshoot internet connectivity issues.

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BUSINESS SOLUTIONS


IT MANAGEMENT
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Egalaxytech focuses on IT Solutions support and IT Outsourcing services on the small the medium .....

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IT HELP DESK
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Our front-line hardware diagnosis and escalation services can include.....

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IT Staffing / Virtual Private Assistant
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Egalaxytech IT staffing services offer the hassle free way of recruiting qualified and trained offshore....

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SUPPORT

Tier 1 Support:
Tier 1 provides basic Software Application and/or Hardware support to callers. These are usually quick calls that field the “How to?” questions or to fix a documented company issue.

Tier 2 Support:
Tier 2 provides more complex support and/or subject matter expertise on software application and/or hardware and is usually an escalation of the call from Tier 1. In most cases Tier 1 and Tier 2 support can be handled by the same support technician based on their experience levels. A good example of a Tier 2 would be removing and repairing a complex Virus or troubleshooting more in depth Software or Hardware issues.

EXPERT TEAM

Egalaxytech has established many processes we like to use for all our customers. Since we handle the help desk and IT support for so many different companies we see things done in many different ways. We also handle so many different types of issues we can bring that experience to your company.


High Service Levels:

Egalaxytech uses predictable, repeatable processes to deliver consistency that guarantees quality service to your callers. Our help desk outsourcing service technicians will always strive to resolve your issue from the ticket open to close no matter if we can actually fix the issue or we have to escalate to someone else. Egalaxytech takes complete responsibility of your calls to solve the issue faster with higher customer satisfaction.


INFRASTRUCTURE

We have state-of-the-art computing and communications technology, with UPS for power backup, as well as our own power generators in the event of power failure. The Internet and telecom technologies in our delivery centers provide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers.

 

 

FAQ's

Where can I find Tech Support phone number?

1) Our Website
2) Affiliate sites.
3) All search engines and business directories.

Egalaxy Tech Support Live Tech

If you're having a problem with your computer, this is the simplest, most effective way to fix it! Forget about waiting for a technician to show up at your door. Our technicians do it all online, and their work is guaranteed! Egalaxy Tech Support Live Tech enables you to receive Unlimited Technical Support for a flat rate. We offer several different Egalaxy Tech Support Live Tech packages, all designed to fit your needs.


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Testimonial

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