FAQs

Egalaxy SHOP

How do I contact Egalaxymart about a store experience or product question?

Please visit our contact us Page, call us on 1 888 316 3044 or email us at feedback@egalaxymart.com

Where can I find Egalaxy Contact Details?

1)    Our Website

2)    Affiliate sites.

3)    All search engines and business directories.

What are your store ours hours?

8.00 AM – 10.00 PM EST, Monday – Friday 

8.00 AM - 5.00 PM EST, Saturday / 8.00 AM - 5.00 PM EST, Sunday

How do I contact my representative  directly?

you can call us on 1 888 316 3044 and ask for the person or dial his extension apart from you can write an email to your representative.

Do you offer warranty?

All products sold on Egalaxymart are brand new and genuine, backed by manufacturer's warranty as applicable.

I am having ordering difficulties.

Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact us directly or you may obtain a copy of your receipt and/or invoice here.

My order was declined.

When CREDIT CARD was declined" appears while processing an order, it means that your credit card issuer/bank has declined the transaction. 

Usually, a quick call to your card issuer/bank will clear this up.

Please note that all orders are reviewed by Egalaxymart and a very small percentage of them are declined if inconsistencies are identified by our system. If this is the case, you will receive an email from Egalaxymart informing you that your order was declined. If you wish to place your order again, you may do so. Please be sure to include your full name, correct address and a phone number where you can be reached in the event that we need to reach you in order to verify the order.

I did not receive my confirmation email/receipt email.

Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact the merchant directly or you may email Egalaxymart Customer Support at support@egalaxymart.com for assistance.

Do I get best pricing on your website?

Yes we offer best competitive pricing to all our valuable customers

I was double-charged.

We are here to help! Please double-check with your credit-card

Provider: sometimes they will hold more than one transaction in Pending status, especially if it took a few tries to complete the transaction. If there is more than one transaction in “Settled”  status, please fax your credit card statement or other written confirmation to us at 1 888 316 3044 and we will gladly review the situation.

Shipping

All shipping related questions will be answered by our representatives or you can write an email to us. We will give you relevant information related to the status of delivery. We can track your shipment.

Security

I am concerned that your order page is not secure.

Our Order Pages are hosted in a very secure environment. However, please accept our assurances that your transactions are always conducted over secure connections. If you would still prefer to complete the transaction by telephone please call us.

How do you secure customer information?

Egalaxy is committed to protecting your privacy. That is why we have adopted Privacy Policy. It is intended to describe how we use and process your personal information. Please note that by visiting and using this Egalaxy website, you are accepting the practices described in Privacy Policy.

How does return policy work?

Egalaxymart accepts returns within 30 days of the invoice date. All returns require an RMA (Return Merchandise Authorization) number, which is valid for 30 days of issue date and can be obtained by emailing returns@egalaxymart.com RMA numbers must be displayed clearly on the outside of the shipping box.

Do not write on or mark the product box itself or use the product box as a shipping box as doing so is considered defacing the product rendering it unsellable and the return will be refused.